He definately crossed the line when he called my bike "cheap" and offered to sell me a Specialized brand bicycle costing in excess of $1,500.
Its been said that online sales and chain stores are killing mom and pop business's. I went to him specifically to support a local business...
I would like to thank the tech at Action Sports for removing the freewheel I didn't have the tool for. Unfortunately that is the end of my praise.
Degrading my bike and refusing to help resolve a warentee issue is no way to generate a sale!
Is any one paying attention to the little guys comitting suicide?
Went in looking for a hybrid bike and was met by one of the owners. She was friendly, but not very knowledgeable about the products she was selling. They had a limited selection, and none in my size. When I asked to take a test ride on a slightly smaller bike, she said I could not because it was sprinkling. I left disappointed, especially because I drove 40 minutes to get there.
Excellent for bike repairs and great service. Only con, their closed on Tuesdays.
If you're looking for cycling or ski/snowshoeing gear, by all means head over to head over to Action Sports! Matt will take care of you—he has a great selection, expert knowledge, and it's a much friendlier environment than any big box sporting goods store. You won't be disappointed, and you'll be very happy to support a great local business. Their service and support is fantastic as well.
I bought my first mountain bike from Matt 6 mths ago and am extremely happy with the choice. Matt is very knowlegeable and helpful. Highly recommend!
I also took my Mongoose Dolomite to the shop to have a damage report written on my stripped deraileur mount. Perhaps he didn't hear me when I said I was willing to pay for the statement of damage to the mount. Perhaps he didn't understand that Pacific Cycles requested/required the report to send me a new frame.
Action Sports is a US Bicycle Store based in Cortland, New York. Action Sports is located at 64 Pendleton St, Cortland, NY 13045, USA.
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